NORTH CAROLINA Questions? Call us: 855.938.1024 Compare our plans online: Cigna.com/plansNC 2 Coverage for these 10 essential health benefits. • Ambulatory patient services (outpatient services) • Emergency services • Hospitalization • Maternity and newborn care • Mental health and substance use disorder services, including behavioral health treatment • Prescription drugs • Rehabilitative and habilitative services (those that help patients acquire, maintain or improve skills necessary for daily functioning) and devices • Laboratory services • Preventive and wellness services and chronic disease management • Pediatric services, including oral and vision care 3 It’s not just about when you’re sick. Health is a lifelong journey, and enrolling in a health plan plays an important part. That’s why at Cigna, we give you the tools and support you need to make the best choice for your health and your budget. Use this brochure as a guide, or call 855.938.1024 for help with important plan considerations. 1. Plans may vary. Includes eligible in-network preventive care services. Some preventive care services may not be covered, including most immunizations for travel. Reference plan documents for a list of covered and non-covered preventive care services. 2. Cigna provides access to dedicated virtual care through a national telehealth provider, MDLIVE located on myCigna, as part of your health plan. Providers are solely responsible for any treatment provided to their patients. Video chat may not be available in all areas or with all providers. This service is separate from your health plan’s network and may not be available in all areas. $0 virtual care benefit for minor acute medical care not available for all plans. HSA plans and non-minor acute medical care may apply a copay, coinsurance or deductible. Virtual care does not guarantee that a prescription will be written. Refer to plan documents for complete description of virtual care services and costs, including other telehealth/telemedicine benefits. For IL customers, a primary care provider referral may be required for specialist virtual visits. 3. Pediatric dental is not available in all states. Some states have stand-alone dental plans with pediatric services. Additionally, some states have a bundled pediatric dental option for off-exchange consumers. The care and service you need. Every Cigna individual and family health plan includes: Cigna One Guide® which gives you personalized support and help with answers to all your plan questions Price Transparency Tools help you estimate costs ahead of time and avoid surprise bills 24/ 7/3 65 access to a doctor, nurse or customer service representative by phone or at myCigna.com No referrals to see a specialist, but your Primary Care Provider (PCP) can help you locate an in-network specialist $0 preventive care 1 $0 virtual care 2