RESOURCES 2 Cigna for Brokers.com 2 Producer News and Notices 2 Producer Appointment 2 How to Obtain a Quote 2 Billing and Enrollment 2 How to Apply 2 Commission Inquiries 2 Cigna Sales Support 2 T echnical Support 2 CUSTOMER INFORMATION 3 Ten-Day Free Trial 3 Insufficient Funds Charge 3 Age and Dependent Requirements 3 Signature Requirements 3 Residency Requirements 3 PRODUCER QUALIFICATIONS 4 Definitions 4 Licensing, Appointments and Contracting 4 Federally Facilitated Marketplace Registration 4 State Health Insurance Exchange Registration 4 Errors and Omissions 5 Loss of Control of Policyholder Information 5 Agreement and Appointment Termination 5 MEDICAL PLANS 6 Cigna IFP Networks 6 Application to Enroll or Change Coverage 6 Annual Open Enrollment Period 6 Special Enrollment Periods 6 Qualifying (Triggering) Life Events 7 Prior Authorization 8 Step Therapy 8 Inpatient Admissions 8 Outpatient Procedures 8 DENTAL 9 Enrollment Period 9 Enrollment Start Dates 9 Brighter Score ® Feature 9 VALUE ADDS 10 STATE SPECIFIC 12 Comparison Grids 12 Plan Availability 12 CONTENTS

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