Providing customers with clarity and confidence about their health care choices. VALUE ADDS Cigna helps customers make better decisions about their health by providing them with personalized support and helping to guide them to the care and coverage they need at a price they can afford. One Guide ® . Customers simply call and they’re automatically connected with a One Guide personal guide who will help them learn how their coverage works and answer their health care or plan questions. › 2 4/7 live customer support and access to personal guides by phone. › E ducation on plan features, coverage and ways to maximize benefits, including cost estimates. › Pr oactive messaging based on individual health needs. › Guidanc e in finding the right doctor, lab or urgent care center. › Eas y connection with pharmacists. Health Information Line SM . Licensed clinicians are available 24/7/365 via phone to help guide customers to the most appropriate setting for care based on symptoms, and they provide in-network level-of-care recommendations based on the time of day and the day of the week. myCigna. Having a myCigna ® account is a great way for medical and dental customers to stay on top of their plans. They can access their plan and health information at myCigna.com or with the myCigna ® App 7 – anytime, anywhere – to: › Find in-netw ork doctors and medical services. › T rack health care spending and review claims. › See c ost estimates for medical procedures. › Get v erified reviews from other patients to help them find the provider or facility that’s right for them. › C onnect with virtual care for convenient, cost- effective provider visits via phone or video chat for medical and behavioral/mental health. Supporting customers in the moments that matter. › My Personal Champion ® . Eligible customers have a single point of contact to help with their complex health and claims needs. › Therapeutic Resource Center ® . Customers get direct access to specialty pharmacists who provide expert guidance on medications and on potential drug interactions as well as condition-specific counseling. › Virtual care. Customers can talk to a board- certified doctor about medical and behavioral health issues no matter where they are, anytime – day or night. 8 New for 2022, virtual wellness screenings and the associated labs for the visit are covered at no cost, as a part of the preventive care benefits for most health plans. 9
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